All posts by Vincent Bieri

The Opportunity of AI-Driven Cognitive Operations

As technology advances, two things are certain — users can more easily complete day-to-day tasks, and IT teams have more problems to solve. Agile analytics have emerged to help technology teams react to emerging issues and resolve problems faster but there’s a broader aim, a kind of “Holy Grail” spoken of in hushed tones and wistful longing: Prediction. The power to reliably and accurately predict IT outages or performance problems before they happen and take corrective action, eventually automatically.

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Five New Gartner Hype Cycle Reports Confirm Increasing Focus on End-User Experience Management

Nexthink was recently included as a sample vendor among only a handful of solutions in five prominent Hype Cycle Reports from Gartner, addressing the markets for IT Performance Analysis; Unified Workspaces; Back-Office Analytic Applications; Digital Design; and Software as a Service. In each of these reports, the consensus was that these are growing markets with the potential to provide high business and productivity benefits to enterprises.

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Proving IT’s Business Value: Dark Art or Light at End of Corporate Tunnel?

What’s the purpose of business IT? Historically, technology departments were regarded as necessary budget lines to ensure corporate tech stayed up and running. Even recent developments such as cloud computing and big data analysis have focused less on the value IT brings to the organization and more on the role of technology professionals in making sure these services were available on-demand.

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