Posted about Cloud

Can your end-users be happy with a secure computer?

AdobeStock_105030550

Ask yourself and your friends about what makes them unhappy with their computers and Internet access at work and chances are you’ll hear the same thing over and over: Security. IT security issues demand limitations on accessible software and services to minimize the chance of network compromise. Is there a better way to increase overall IT satisfaction while staying secure?

Read more

How to Reach IT Happiness with your Applications

AdobeStock_59026062

I’ve talked about satisfaction with Windows PCsOffice 365, and helpdesk, but when it comes to the promise of tech Nirvana there’s a critical foundation: Applications. With both PC and mobile software now bundled under this umbrella and so many iterations of even simple functions available as the app of your choice it’s no wonder that employees expect to get exactly what they want, when the want it, every time. The problem? Apps don’t always work as advertised — is it possible to lower employee frustration without letting down your guard?

Read more

How to Reach IT Happiness with Office 365

AdobeStock_76282659

End-users aren’t happy. They’re trying — Marketing hype tells them they should be satisfied in a work world that supports personal mobile devices, customizable desktops and cloud services. But despite their best efforts, technology issues keep getting in the way. Applications don’t launch, connections aren’t stable and files won’t sync — and what happens if IT isn’t responsive enough, doesn’t have the data necessary to diagnose root problems instead of symptoms? The rise of shadow IT and the alienation of even tech-savvy employees is significant.

Consider the case of Office 365, one of Microsoft’s biggest pushes into the cloud and a source of significant frustration for employees. This may be the ideal starting point for our series on the hypothesis of IT happiness. Is there a way for admins to permanently solve problems with the production suite and get users back on track?

Read more

Using Analytics to Master Your Office 365 Migration – Part 2

Office_365_logo_5inch

Using Analytics to Master Your Office 365 Migration is a two part series that examines four important considerations that will help ensure your Office 365 implementation is a success.

Part 1 is published here. Part 2 follows below.

03-Implementation-with-Minimal-Impact

Migration projects are often filled with unexpected surprises, and Office 365 is no exception. Everyone has experienced an application update, an OS upgrade, or a patch that created unexpected results.

Read more

Using Analytics to Master Your Office 365 Migration – Part 1

Office_365_logo_5inch

Using Analytics to Master Your Office 365 Migration is a two part series that examines four important considerations that will help ensure your Office 365 implementation is a success.

Part 1 is published below. Part 2 will be published next Monday.

01-Gaining-the-Upper-Hand-on-Your--Office-365-Migration

Whether you are just thinking about moving your organization’s productivity apps to the cloud or you’ve already decided that Microsoft Office 365 is the way to go, having the right information at all stages of the project is essential to making the right decisions and accurately measuring your success.

Read more