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Nexthink for Continuous Compliance Validation

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Most organizations conduct some form of periodic security compliance and audit function. Sometimes the evaluation is done for internal purposes and sometimes a formal external audit is required. Regardless of which type of compliance audit you are required to perform, it is generally best practice to use an independent tool to verify that your processes and systems are in compliance with established polices and regulations.

Nexthink End-user IT Analytics allows you to define and monitor in real-time your compliance criteria across Windows, Mac OS and Mobile devices. Nexthink’s unique real-time analytics captures all executions and all network connections being made by your endpoints and provides new visibility and insight into security compliance within your environment.

Check out this demo showing how Nexthink is able to proactively uncover issues related to security and compliance and provides continuous real-time monitoring to ensure your your environment matches your acceptable risk profile.

The Importance of Measuring the Real End-user Experience For More Efficient Incident Management

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A recent survey of 105 IT decision-makers in the US and UK by Forrester finds that in over one-third (35%) of cases, IT support learns about an issue from the end-users themselves (i.e., when the end-users raise a service desk ticket). Despite the growing investment in different flavors of infrastructure and application monitoring tools, this highlights the fact that existing IT processes and tools are often ineffective in detecting problems before they create wide-scale disruption for end-users.

IT needs a “a better way” to detect and resolve issues – A way that leverages endpoint analytics and end-user experience monitoring capabilities to gain better insight into how things are performing and to make more informed decisions including how best to resolve incidents and steps towards preventative actions. It’s ultimately the ability to rise above the reactive fire-fighting often associated with IT support to become more proactive at every level of operation, with results that include improved mean time to resolution (MTTR) and reduced incident volumes with the associated monetary and time savings.

Check out this demo showing how Nexthink is able to proactively uncover issues, pinpoint the problem and get the right team working on the resolution.

Shine a Brighter Light on Security Using End-user Experience Monitoring and Analytics

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Organizations use a wide variety of tools to track and manage security in their environment. Many of these tools are great at aggregating log files and other data but require significant human effort to manually locate and troubleshoot potential security issues. The following video demonstrates just how easy it is to leverage end-user experience monitoring and analytics from Nexthink to quickly analyze and understand when and how endpoints have been compromised. Using unique visualizations, you will be able to understand the scope of a security breach and how it occurred. Using this same real-time data, you can easily find the clues that will help prevent the spread of attacks and intrusions to other systems. Nexthink enables security analysts and IT Ops to have quick access to essential data from the endpoint that makes it easier to prevent and resolve security issues.

Check out this demo showing how Nexthink is able to proactively uncover issues that are affecting your security posture.

How to Improve End-user Experience While Implementing Change

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Heraclitus, a Greek philosopher, is quoted as saying “change is the only constant in life.” This is especially true in the world of technology. As IT practitioners, our work-time is spent trying to make the environments we manage more efficient, stable and reliable – even as change occurs around us. IT never makes changes with the intention of making the end-user experience worse – but it sometimes happens. Monitoring the effects of planned and unplanned change is essential if we are to reach our stated goals of making technology a positive business enabler.

Check out this demo showing how Nexthink is able to proactively uncover issues that are affecting end-user productivity as a byproduct of change.

Discovering End-user Issues With ERP and Other Business Critical Services

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ERP systems are considered to be among the most important applications a business runs. Typically, they cover a range of essential business functions including purchasing, manufacturing, service delivery, marketing and sales, inventory management, shipping, finance and the list goes on. Monitoring ERP and other key commercial applications for crashes and other performance-related issues is vital to any business and end-user productivity.

Check out this demo showing how Nexthink is able to proactively uncover issues that affect end-user productivity and share that information with management tools like Microsoft SCCM to provide resolution.