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The Biggest IT Worry In 2017? It’s Not Security!

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User experience degradation and downtime with applications and infrastructure have now surpassed IT security issues as the biggest technology impact on business efficiency and productivity. That’s the word from IT Pro Portal, which notes that workers from the average European company suffers three dozen critical IT events each year, losing over $115,000 every time. And while many companies focus on datacenters as the front lines of user experience and application problem solving, this is just the start — here’s a look at how IT teams can address in 2017 the emerging challenges of application uptime and improve the overall end-user experience.

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Nexthink for Continuous Compliance Validation

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Most organizations conduct some form of periodic security compliance and audit function. Sometimes the evaluation is done for internal purposes and sometimes a formal external audit is required. Regardless of which type of compliance audit you are required to perform, it is generally best practice to use an independent tool to verify that your processes and systems are in compliance with established polices and regulations.

Nexthink End-user IT Analytics allows you to define and monitor in real-time your compliance criteria across Windows, Mac OS and Mobile devices. Nexthink’s unique real-time analytics captures all executions and all network connections being made by your endpoints and provides new visibility and insight into security compliance within your environment.

Check out this demo showing how Nexthink is able to proactively uncover issues related to security and compliance and provides continuous real-time monitoring to ensure your your environment matches your acceptable risk profile.

The Importance of Measuring the Real End-user Experience For More Efficient Incident Management

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A recent survey of 105 IT decision-makers in the US and UK by Forrester finds that in over one-third (35%) of cases, IT support learns about an issue from the end-users themselves (i.e., when the end-users raise a service desk ticket). Despite the growing investment in different flavors of infrastructure and application monitoring tools, this highlights the fact that existing IT processes and tools are often ineffective in detecting problems before they create wide-scale disruption for end-users.

IT needs a “a better way” to detect and resolve issues – A way that leverages endpoint analytics and end-user experience monitoring capabilities to gain better insight into how things are performing and to make more informed decisions including how best to resolve incidents and steps towards preventative actions. It’s ultimately the ability to rise above the reactive fire-fighting often associated with IT support to become more proactive at every level of operation, with results that include improved mean time to resolution (MTTR) and reduced incident volumes with the associated monetary and time savings.

Check out this demo showing how Nexthink is able to proactively uncover issues, pinpoint the problem and get the right team working on the resolution.

Shine a Brighter Light on Security Using End-user Experience Monitoring and Analytics

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Organizations use a wide variety of tools to track and manage security in their environment. Many of these tools are great at aggregating log files and other data but require significant human effort to manually locate and troubleshoot potential security issues. The following video demonstrates just how easy it is to leverage end-user experience monitoring and analytics from Nexthink to quickly analyze and understand when and how endpoints have been compromised. Using unique visualizations, you will be able to understand the scope of a security breach and how it occurred. Using this same real-time data, you can easily find the clues that will help prevent the spread of attacks and intrusions to other systems. Nexthink enables security analysts and IT Ops to have quick access to essential data from the endpoint that makes it easier to prevent and resolve security issues.

Check out this demo showing how Nexthink is able to proactively uncover issues that are affecting your security posture.